Influencing for Opportunity (Sales Leadership for Sales Managers Book 1)
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Other companies are motivating their sales support staff to stay in their jobs, too. The firm changed that system by providing financial incentives for tech reps to continue working within established client relationships.
The 25 Sales Books Every New Sales VP Needs to Read
But having a process is not the same as using a process. Level 4 companies are rare, but we found that they are formidable competitors—especially when they have also implemented CRM systems. Note the huge performance differential between the organizations we found to be at Level 4 in their process prowess and the rest of the pack. We suggest that companies go even further and keep track of the actions required of buyers. Such actions might include explaining why the opportunity is critical, outlining timing and budget, identifying key buying influences, offering to make introductions, and detailing purchasing and approval processes.
Why bother? As a seller, every step in the selling process is yours to make; it may seem like you control virtually all the actions. Therefore, the truest test of your progress toward successfully closing a deal and thus a more accurate basis for forecasting is what the buyer is doing to advance the sale. The actions taken on the purchasing side to move a deal forward are worth defining and tracking. Again, thanks to the wealth of online information available today, buyers are conducting early and detailed investigations before contacting any seller. Other approaches like telemarketing and marketing portals create even more overlap as both functions inform prospects and qualify them.
Where a clear boundary once existed between the two areas, things have now become blurred. For many sellers, the chief benefit of closer alignment between these two functions will be a better flow of information around leads. And this, conveniently, brings us to the topic of technology.
Starting with the first contact management programs, evolving to sales force automation, and eventually morphing into customer relationship management, countless hours and dollars have gone into applying technology to sales. Early efforts focused primarily on efficiency improvements—doing things faster. Our survey indicates new investment will be concentrated in CRM applications, sales knowledge management resources including subscriptions to information-mining services, internal document-management portals, and internal tools for sharing best practices , and collaboration through technology for instance, Web-based meetings, instant-messaging capabilities, and computer-delivered training.
Just as important, we learned from current users of these applications that they are becoming easier to install and manage and that end-user adoption rates are rising.
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By far the most common use of CRM today is contact management. Salespeople are most interested in having a contact database, a calendar function, e-mail, and integration with document templates. Still, most of these functions are focused only on efficiency. Many of the very latest features, specifically analytics and dashboards like graphical displays of data , are making processes more effective.
They allow sales leadership to monitor things like aging reports for opportunities in the pipeline for longer than the mean cycle time; opportunities that have jumped several process steps, then stalled out; fallout patterns steps at which opportunities have dropped from the pipeline ; and prospect-quality ratings.
The established order remains: Get your process straight, then automate. Determine first what the high leverage points are for example, sharing best practices, increasing order accuracy, and following up on marketing campaigns effectively and then prioritize them. And most of this is not useful because historically there was no well-defined process behind the data creation to ensure consistency.
A customer relationship management system is only as good as the data it draws on. Progress on that front would no doubt address the second greatest hurdle: getting salespeople to use the system. Indeed, the two go hand in hand. Having an application—be it business intelligence, data-mining tools, or analytic capabilities built into the CRM application—to grind through those data produces information. Categorizing and storing this information so that it is both accessible and actionable leads to knowledge.
Creating a culture that rewards sharing and recognizes contribution brings all these components together to produce a competitive sales and marketing organization.
We often follow up with companies where we have conducted formal sales training. In one such company, we had equipped the salespeople with a form to use in their work. The form tied together several concepts taught in the course and, by doing so, could quickly reveal the strengths and weaknesses of a given sales opportunity.
On our return, we discovered that their use of the form was not exactly rigorous. I mean, we tend to use it on bigger deals…Some reps use it more than others…. Rather than simply rehash the concepts, we asked the sales reps to go through their files and desk drawers and find any forms that had been completed during campaigns that year. Thirty reps managed to produce a few forms each.
Sales Management Definition, Process, Strategies and Resources
Together, they cover nearly a hundred deals you pursued this year. Divide them up into wins and losses and look at them. However, in those deals that had been won, reps had early on and continuously made clear that they wanted and were trying to get to that decision maker, and they had articulated why that was important. It appeared that their clear and ongoing efforts to get to the decision maker produced positive pressure on the outcome of those deals even though, in many cases, the reps never actually got to that key individual.
For two sales experts who have spent years gathering data, it was one of those counterintuitive findings that keeps the job interesting. It's certainly apparent when they are not performing to expectations. But how are you doing with the revenue component of your business; the management of your sales department? If you identify with this approach, how has that worked out for you?
So selecting a sales manager with a successful sales background is perfectly logical, but not all great sales professionals make great sales managers; just like not all great athletes make great coaches. As with all other aspects of your business, your sales program requires a well thought out structured system that incorporates the following components:.
A successful sales organization has clearly defined sales roles, giving salespeople a straight line of vision. If you agree on these requirements I think you will also agree that your typical salesperson or even your superstars are most likely not eligible experience, etc. The authors suggest innovative yet practical strategies for dealing with their most critical and frequently faced sales force challenges and opportunities.
The book lays out an actionable and relevant blueprint for building and sustaining sales force success. It is designed to help an organization assess how effective its sales organization really is, identify current and future sales force improvement opportunities, and implement tools and processes that immediately enhance sales effectiveness.
You have an opportunity to access a variety of ideas and to show that you respect and value the input of your sales team.
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You can enhance their sense of being valuable members of the team. Salespeople who have demonstrated the ability to work successfully and independently often have the confidence to continue to perform with little supervision.
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Delegating is often difficult for some sales managers. Although each sales management style is separate and distinct from the others, you will find that many situations require more than one style. For example, in a sales meeting you may need to use the selling style to introduce a new sales strategy, and follow that with the participating style to get ideas on how to implement the strategy.
You need to be flexible within situations as well as from situations to situations. The more flexible you are, the greater your ability will be to communicate to people and influence their behavior in the desired direction.
David Jacoby is a managing partner at the Sales Readiness Group , an industry leading sales training company that helps Fortune companies develop and deliver customized sales and sales management training programs. David is a thought leader in instructional design and the use of innovative technologies to deliver online sales training programs. Previously, he was a Principal at Linear Partners, a sales consulting firm focused on providing sales effectiveness and development solutions to emerging growth companies.
David writes frequently on the topics of selling skills, sales management, sales coaching and sales training. Follow him on Twitter: DIjacoby. Accelerate your sales performance with 7 steps for success. Find out how by visiting Salesforce. Try Salesforce. Get your FREE day trial.